Mahendra, I. G. N. Andhika, I. G. N. Anom Maruta, and Ayun Maduwinarti. “Customer Relationship Management and Utilization of Digital Marketing Media As a Strategy for Increasing the Marketing Performance of MSMEs (Micro, Small and Medium Enterprises)”. Literaksi: Jurnal Manajemen Pendidikan 1, no. 01 (June 1, 2023): 103–114. Accessed August 10, 2025. https://literaksi.ayasophia.org/index.php/jmp/article/view/128.